Last Updated: 25th October 2024
At WildTrippers (“we,” “our,” or “us”), we respect your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website wildtrippers.com or use our services. This policy applies globally, regardless of where you access our website.
1. Information We Collect
We collect the following types of information:
- Personal Information: This includes your name, email address, phone number, payment information, and other details you provide when booking, subscribing, or contacting us.
- Device and Usage Data: Information about your device, IP address, browser type, location, and interactions with our website.
- Location Data: If you allow location access, we may collect and use precise geographic location to enhance your experience.
2. How We Use Your Information
We process your data for purposes like:
- Service Fulfillment: To manage bookings, provide customer support, and communicate regarding your travel plans.
- Personalization: To customize your browsing experience, recommend relevant services, and improve our offerings.
- Marketing and Promotions: To send promotional offers and travel news if you have opted in. You can unsubscribe at any time.
- Analytics and Improvement: To analyze site usage, troubleshoot issues, and improve our services.
- Compliance and Security: To comply with legal obligations, enforce our terms, and secure our services.
3. Lawful Basis for Processing
For users in certain jurisdictions, like the European Economic Area (EEA), we process your data based on these lawful grounds:
- Consent: For activities such as direct marketing, you may opt-in, and you have the right to withdraw consent.
- Contract: To fulfill our contractual obligations (e.g., booking services).
- Legal Obligation: To comply with applicable laws and regulations.
- Legitimate Interest: For activities like fraud prevention and improving services where such processing does not infringe on individual rights.
4. International Data Transfers
As a global company, we may transfer your data to other countries, including those outside the EEA, where data protection laws may differ. We ensure appropriate safeguards, such as Standard Contractual Clauses or other legal mechanisms, to protect your data during transfers.
5. Sharing of Information
We may share your data with:
- Service Providers: Third-party vendors assisting with payment processing, booking services, marketing, and analytics, under strict confidentiality agreements.
- Business Partners: In cases where your travel experience involves third-party providers (e.g., airlines, hotels).
- Legal Authorities: When required by law or to protect our rights, safety, and property.
6. Data Retention
We retain your personal information only as long as necessary for the purposes outlined in this policy or as required by law. When data is no longer required, we securely delete or anonymize it.
7. Security
We implement advanced security protocols to protect your data. However, no method of transmission over the Internet is entirely secure. We strive to use commercially acceptable means to protect your data but cannot guarantee absolute security.
8. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies for site functionality, user experience enhancement, and analytics. You can adjust your cookie settings through your browser, though disabling cookies may limit some features.
9. Your Privacy Rights
Depending on your location, you may have the following rights:
- Access: Request a copy of the personal information we hold about you.
- Correction: Update or correct your information.
- Deletion: Request deletion of your data, subject to certain conditions.
- Data Portability: Receive your data in a portable format.
- Restriction and Objection: Limit or object to certain processing activities.
- Do Not Sell My Information: If you are in California, you can request that we do not sell your personal information.
To exercise any of these rights, contact us at [Contact Information]. We will respond to your request in accordance with applicable laws.
10. Children’s Privacy
Our services are not intended for children under 16. We do not knowingly collect or process personal data from children. If you believe a child has provided us with personal data, please contact us to remove it.
11. Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. We encourage you to review this policy periodically. Updates will be posted on this page, with a revision date at the top.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:
WildTrippers
Lugogo Regency plaza, Kampala, Uganda
+(256) 704116721
wildtripsuganda@gmail.com