FAQ's
Find answers to your questions before joining a tour so that you can find out exactly what you want to know. If you have more question please feel free to reach us via contact form.
We offer a range of travel services, including transportation bookings, accommodation arrangements, and guided tours to various destinations. Please browse our website for a full list of services.
You can book directly on our website by selecting your desired service and following the checkout process. Once your booking is complete, you will receive a confirmation email.
Yes, we highly recommend purchasing comprehensive travel insurance to cover cancellations, medical emergencies, and personal property loss, as we do not provide insurance or cover costs related to personal incidents during travel.
We have a strict no-refund policy. Refunds are only available if we are unable to deliver the booked service due to unforeseen circumstances, such as operational issues or provider unavailability.
If you need to cancel, please contact us as soon as possible. Cancellations initiated by the customer are not eligible for refunds. However, we may allow you to reschedule, subject to availability and possible additional fees.
We accept major credit cards, debit cards, and other payment methods as indicated on our website. All payments are processed securely to protect your information.
Our prices may vary based on seasonality, demand, and supplier changes. We strive to keep our pricing transparent and competitive.
Yes, once your booking is confirmed, we will provide a detailed itinerary via email, including information about transportation, accommodations, and scheduled activities.
In rare cases, itineraries may be adjusted due to weather, local regulations, or other unforeseen circumstances. We will inform you of any changes and provide suitable alternatives if available.
Depending on your destination, a valid passport and/or visa may be required. It is your responsibility to ensure all travel documents are up-to-date. Check with local authorities or contact us for assistance.
Any applicable taxes, service fees, or charges specific to your destination will be noted at checkout. Some local or service fees may apply at the destination and are the traveler’s responsibility.
You can reach our customer support team by email at wildtripsuganda@gmail.com, by phone at +256704116721, or through the contact form on our website.
We prioritize safe travel experiences and only partner with reliable providers. However, we advise checking government travel advisories and purchasing travel insurance for peace of mind.
If you miss your scheduled transportation, please contact us immediately. While we will do our best to assist, additional charges may apply to arrange alternative transportation.