Last Updated: 25th October 2024
Welcome to WildTrippers! By using our website (wildtrippers.com) and booking our services, you agree to the following terms and conditions. Please read them carefully.
1. Acceptance of Terms
By accessing or using our website and booking services, you (“customer,” “you,” or “your”) agree to comply with and be bound by these Terms and Conditions. If you do not agree to these terms, please refrain from using our services.
2. Services
[Your Agency Name] provides travel-related services, including but not limited to transportation bookings, accommodation arrangements, and guided tours. The availability of our services is subject to change based on factors such as demand, location, and seasonality.
3. Booking and Payments
- Booking Confirmation: Your booking is only confirmed once full payment has been received and you receive a confirmation email from us.
- Pricing: All prices are listed in USD and may vary based on season, availability, and changes in supplier prices. We reserve the right to modify prices at any time without prior notice.
- Payment Methods: Payments are accepted via credit card, debit card, or other methods as indicated on our website.
4. No Refund Policy
Except in cases where WildTrippers is unable to deliver the service booked by the customer, we operate a strict no-refund policy. This applies to all bookings, including transportation, accommodations, and guided tours.
Exceptions: If we are unable to deliver the booked service due to unforeseen circumstances, such as operational issues or provider unavailability, we will issue a refund for the affected portion of the service. In such cases, we will notify you as soon as possible and initiate the refund process.
5. Cancellation Policy
If you wish to cancel your booking, please contact us as soon as possible. Cancellations are subject to the following terms:
- Customer-Initiated Cancellations: No refunds will be issued for customer-initiated cancellations, except as required by law or in cases where the terms explicitly state otherwise.
- Rescheduling: Where possible, we may allow you to reschedule your booking. Rescheduling requests are subject to availability and additional fees.
6. Changes to Itineraries
We reserve the right to make necessary changes to itineraries due to factors beyond our control, such as weather conditions, supplier changes, or operational challenges. Any modifications will be communicated promptly, and alternative arrangements will be made where feasible.
7. Liability
- Customer Responsibility: You are responsible for ensuring that you have valid travel documents (e.g., passport, visa) and adhere to local laws and customs at your travel destination.
- Limitation of Liability: WildTrippers shall not be held liable for any personal injury, illness, damage, or loss of personal property during your travel. Our liability is limited to the amount paid for the service, and we are not liable for any indirect, incidental, or consequential damages.
8. Travel Insurance
We strongly recommend that you purchase comprehensive travel insurance to cover cancellations, medical expenses, personal injury, and loss of personal belongings. We are not responsible for any costs incurred by customers who fail to purchase adequate insurance.
9. User Conduct
By using our website and services, you agree to:
- Comply with all applicable laws and regulations.
- Respect our property, employees, and other travelers.
- Avoid any behavior that could disrupt or endanger the safety of others.
10. Intellectual Property
All content on our website, including text, graphics, logos, images, and software, is the property of WildTrippers or its content suppliers and is protected by copyright, trademark, and other intellectual property laws. Unauthorized use of our intellectual property is strictly prohibited.
11. Dispute Resolution
In the event of any dispute arising from these Terms and Conditions or your use of our services, we encourage you to contact our customer service team first. If a resolution cannot be reached, disputes will be resolved according to the laws of Uganda.
12. Amendments to Terms
WildTrippers reserves the right to modify these Terms and Conditions at any time without prior notice. Changes will be posted on our website, with the “Last Updated” date at the top. Your continued use of our services after such modifications constitutes acceptance of the updated terms.
13. Contact Information
For any questions, concerns, or inquiries regarding these Terms and Conditions, please contact us at:
WildTrippers
Lugogo Regency plaza, Kampala, Uganda
+(256) 704116721
wildtripsuganda@gmail.com